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  • Renee: CEO Coach & Management Specialist 5:59 pm on August 25, 2009 Permalink | Reply
    Tags: benefits, communications, , for, , important, is,   

    Superior Customer Service Is Important For Your Business 

    Developing and maintaining effective customer service is highly important for your business. Many companies seem to lack in that area. Is your company lacking in that area? Many companies or organizations have a Virtual Assistant Services OF Clerical Business Solutionsdesire to generate a more customer oriented culture or business vision.

    Your customer service is a big part of your business communications. There’s a little more to superior customer service than being nice. It’s all about effective communication skills, which include:

    • CRM (customer relationship management)
    • providing top quality services/ products that they need/ want or developing ways to achieve them
    • respecting your customers & being there for them in their time of need

    Satisfying your customers should be a main goal of your business & customer service, not money. The money will follow. Don’t sacrifice your integrity for the sake of greed.

    Just simply having a certain tactic, technology or mission statement isn’t the key to effective customer service. But it’s helpful to periodically evaluate how your organization receives and manages it’s CRM (customer relationship management), how you make phone contact and how you identify opportunities to improve the quality and accuracy of your communications. Effective communication skills lead to superior customer service & a better business.

    Effective customer service delivery should be company specific. Services should be designed around the targeted customers’ desires and the front-line employees or partners delivering the services. Different customers have different needs and your strategies should vary and be tailored to the targeted customer.

    Develop processes and strategies that focus on your customer, not you and your business. Focus more on what you can do for them, what bothers them, ask about them, provide ideas for them and communicate in terms of them. Don’t try to engage your customers by talking about your company, your products or your reputation. Sometimes you can slip those items into the conversation BUT you have to know how and when.

    You should motivate your team or partners to improve on your company’s CRM & customer service in general. Providing outstanding customer service is one of the most rewarding yet challenging activities within the organization.  Successful companies or organizations that implement effective customer service strategies will reap many benefits.

    Some of the benefits include:

    • increased customer satisfaction
    • increased revenues/ profits
    • reduced costs associated with long term informed customers
    • increased repeat customers and referral customer traffic
    • less employee turnover/ more retention
    • improved information exchange and streamlined service delivery

    A sound strategy for superior customer service should be an outside-in strategy instead of an inside-out strategy.

    To implement effective customer service strategies and reap the benefits of superior customer service, you will need to implement the PROCESS of developing effective customer service. Creating an extraordinary customer service environment helps you to retain and build your customer base which increases the long-term viability of your company.

    Superior customer service is about forming relationships, personal contact between the buyer & the seller. The kind that customers want to preserve & it’s key in achieving company goals. Customers seek a positive experience when they make a purchase.

    Surround yourself with a like-minded and highly goal motivated customer service team. When you have effective team collaboration you can go far.

    Producing an effective customer service delivery entails appropriately identifying and targeting the ideal customer, establishing a customer-focus vision that is consistent with the prioritized desires of the target customers, establishing the operational procedures and internal infrastructure that support customer service, continuously measuring customer and employee satisfaction, embracing change and striving continuously to improve.

    Few companies have become innovative-enough to achieve a truly customer-centric business system. Such a system starts with the customer, reworks all processes back from the customer, and aims them towards achieving excellence in the customer’s eyes.

    The object of such a customer-centric system is to deeply understand the customers. Marketing won’t make up for failures on these key strategic elements. Not only must the technology support the service, and the product support the promise, but quality must support the value proposition, and HR policies must support the customer focus. Your business may be doing just fine now but don’t get comfortable with the status quo, cause there is always something that you can do better.

  • Renee: CEO Coach & Management Specialist 6:48 pm on August 19, 2009 Permalink | Reply
    Tags: essence, is, it, manage, , , , , ,   

    Time Is Of The Essence: Manage It Wisely 

    There is a lot that can be said about the way that you do things in addition to why and when they get done. What does & doesn’t get done in relation to performance & time management, can be critical in business. Performance, productivity & time management go hand in hand, which equates to “time is of the essence”. Your performance stems from your motivation, productivity, time management and behavior. Many times performance n’ time management determine how well your operations are run.

    In dealing with time management; you and/or your team, should strategically plan your time and activities throughout your organization. It’s not just what you’re doing for today. It’s also for the days, weeks and months ahead.

    You do have a strategic plan don’t you?

    Strategic planning & implementation helps to get the job done, improve your performance, your productivity and maintain a better business. Proper performance is imperative in relation to organizational outcomes and success.

    Depending on how you define effective performance; your job or business performance can be a poorly defined term. Your performance and your business performance are two different variables. What you do with your time & how you manage it, can be important towards what you want to achieve. It has a lot to do with how well you strategically plan your activities. What you do within an organization leads to better business performance. Sometimes how well you or your team strategically plan and implement your activities, determines what will and won’t get done and your level of success. Which can lead to the failure or success of a business or project.

    Performance management isn’t just for employees; it’s for managers, supervisors, ceo’s, entrepreneurs etc… You need to have yourself in check before you correct others. Many times your performance stems from your behavior & motivation. Which leads to proper or improper performance and time management of your daily activities which determines your outcomes/ results.

    Outcomes are the results of an individual’s performance & influences. There are more factors that determine outcomes than just behaviors and actions. Performance is more than the observable actions of an individual. It can consist of mental productions such as answers or decisions.

    First of all, you need to lay out a strategic plan for the daily,weekly or monthly activities. You can plan this with your team, co-workers or an outside strategy consultant.

    Once you have your plans laid out, then there’s the implementation. Within an organization there needs to be effective collaboration to help proceed with effective implementation of your set strategic plans. If you are working by yourself then you have to hold yourself accountable or seek a partner for support. If not, your plans may fall through with little to nothing getting accomplished which leads to little to no success in your business or projects.

    If a business or project succeeds or fails, it can be determined by a lot of factors. But your performance and time management plays a big part in the outcomes. But how effective is your performance? First you have performance and second effectiveness; effectiveness of that performance.

    Effectiveness is the ratio of outputs to inputs- those inputs being effort, monetary costs, resources, etc… You get what you put in. Your performance should be goal relevant, kept on schedule and directed towards overall business or project goals.~Clerical Business Solutions

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  • Renee: CEO Coach & Management Specialist 10:39 pm on August 16, 2009 Permalink | Reply
    Tags: , , , e-book, , , , is, , , ,   

    Is Your Business Surviving The Recession? 

    There are many things that contribute to the downfall of a business.  Many times dealing with a recession can mean the downfall for many companies if they don’t have the right strategies for survival.  With the rise & duration of a recession you should have sound survival strategies that will keep your business operations running in top shape and successfully.

    Develop strategies that will make your business a success & put your business on top during a recession and at the end of a recession.

    Now you can get the help that you need through this info packed(Look Below)   Ebook: Strengthen Your Business In A Recession. This Ebook can help you and guide you through steps to survive a recession and hard times in business and be better than before. CHECK OUT THE EBOOK BELOW.



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  • Renee: CEO Coach & Management Specialist 9:29 pm on June 12, 2009 Permalink | Reply
    Tags: , , , , is, less, more, , process, , right,   

    Less Is The New More…Right? 

    There is so much that can be said about our busy lives. To accomplish more, to be more, to do more. In the business world everything is moving so fast and people are trying to just do more to get ahead. But at what cost? Have you thought things through in your efforts to get ahead? Sometimes you have to do more to get ahead and sometimes you have to do less and work with what you have. 20% of your results come from 80% of your efforts.

    So, in your business where are you

    spending most of your time & effort, hmmm…..?


    That’s when you have to apply the 80/ 20 principle. It is a useful benchmarking tool that helps you to identify the areas in your business where you should be putting your main focus then outsourcing the rest. The 80/ 20 principle helps you to do more with less by identifying the areas where you are spending too much of your time & effort and areas where you should spend less time & effort.

    It lets you know where the imbalance in your business or projets are. The imbalance between inputs & outputs, causes & consequences, effort & result, output or rewards. Once you realize this, you & your team will know where to put your focus then you can delegate and outsource the rest. You can utilize external service providers & consultants such as a business strategy consultant or virtual assistant  as your provider for many things except for your core focus.

    Core skills should be focused in-house.  Many support services such as business strategy consulting or Virtual Assistance, helps you to streamline your processes, making it easier for you and your staff to focus on your core competencies and get back to doing what you love most. When your business is overloaded with many tasks, it can make you all lose sight of your main focus. In addition to that it can lead to not maintaining or having a concrete strategy to deal with things.

    Not having a strategic plan or not maintaining your plan only limits you from reaching out to do more for yourself and your business. Trying to do too many things to achieve your business goals can lead to lack of focus & help to lessen the quality of your services, products & productivity.  

    In your effort to do more for your business; be selective, not exhaustive.  Figure out where 20% of effort can lead to 80% of returns. Strive for excellence in a few areas, rather than great in several areas. Strive to do things that you are best at doing then delegate and outsource the rest. Exercise control with the least possible effort. Take time out to utilize the 80/ 20 principal to carefully look at the different aspects of your business to help you redirect your strategy.

    Once you take this step, you may pretty much find that you are doing too many things for too many people. Utilizing this principle is of enormous value in identifying the next steps forward for your business or projects. 80/ 20 thinking applied to your daily life, business, projects and goals can help you to change your behavior to concentrate on the most important 20%. Taking action from the 80 / 20 thinking should lead you to achieve much more with less.

    ~The Author~

    Clerical Business Solutions  ~Business Strategy Consulting Services & Virtual Assistance Services. Providing business consulting & outsourcing services such as administrative support/ business management, project support etc…

    Consulting with you on strategy/ strategic planning, goal setting etc… to start-ups, business owners, managers & professionals who may need some beneficial guidance, business support and/ or too busy to handle their workload themselves, those who may want to offload & outsource or just need beneficial business consulting advice along their business journey. Contact today: http://WWW.CLERICALSOLUTIONSINC.NET   

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