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  • Renee: CEO Coach & Management Specialist 6:39 pm on December 2, 2008 Permalink | Reply
    Tags: , facebook, interactions, internet, , people, public relations, , , twitter,   

    Make No Substitutions For Real CRM 

    Many companies are utilizing the tools of social media in relation to CRM. The tools of social media such101 as blogs, wikis, podcasts, UGC (user generated content): comments, review, social tags, bookmarks, rankings, ratings, photos and video are used to foster social interaction, not substitutions for real CRM. No matter what the economy looks like some companies are investing more in various areas of social media tools.

    Other companies need to make a change but don’t. Social media & CRM go hand in hand to some degree. But true, beneficial customer engagements are governed by trust, transparency & personal experience. Some companies try to automate their way out of dealing with the real issues by throwing social media tools at them & mix it with a little marketing, customer service & sales.

    But is that really the way to go?

    Some companies try to use them as an easy out from developing a true customer engagement strategy. These tools are not a substitute for anything. Social media is becoming more of a trend instead of a fad, a new way to do business. Customer service is a great focus point for launching a social CRM initiative because the strength of “social” comes from the strength of the underlying community. Services & support is a natural point where company & customer interests come together. It’s more difficult to build a vibrant community if you start by marketing or selling.

    Social media tools are not a part of the traditional CRM strategy.People want to be engaged. So to be proficient & interactive with people is to get to know them first.

    That way you’ll have a better explanation & understanding of how to incorporate them into your customer engagement strategy. Don’t be afraid to use them. You need to broaden your horizons & try new things to reach people. Use them with caution. Many see CRM as technology but CRM is a strategy enabled by technology. It’s possible to limit yourself by implementing CRM before developing a customer engagement strategy.

    The various social media tools are just that “TOOLS.” Tools to enable you to interact more effectively with people. You may be like many other professionals who may or may not know about how social media tools are changing CRM. Don’t try to automate your way out of customer interaction by throwing social media tools at the real issues. Social media tools are meant to be enablers of beneficial customer interaction not the drivers or substitutions.


    Clerical Business Solutions

    Virtual Assistant Services & Business Consulting http://www.clericalsolutionsinc.net

  • Renee: CEO Coach & Management Specialist 3:06 pm on September 23, 2008 Permalink | Reply
    Tags: , internet, , , , online survey, paid surveys, promotion, , , survey, surveys   

    Help Your Business By Improving Your Surveys0. 

    The decisions that you make towards your success in business can stem from how effective your surveys are. Gather info on how your customers feel about your products or services, your employees etc… A very effective way Ebook:Strengthen Your Business In A Recessionthat you can tell how your company is doing is by conducting a thorough survey of your customers/ clients.

    You can create a survey by using a survey form. There are several ways to gather information for your surveys. You can start with surveying the your current clients/ customers by email, a group meeting such as a seminar, anonymous survey by mail, a booth in the mall or the phone.  The way that you design and implement your survey determines how effective it will be. You will know that you have a weak or strong survey by your results.

    So what makes a good survey? Well your design and implementation is very important. When you construct your surveys do not create questions that will influence answers.  For example: in a questionnaire directed toward employees about ideas for the company’s future growth, questions such as: “Do you feel our company should prepare for changes in the industry?” Questions like that elicit obvious positive responses. Instead, wording should be more specific, such as: “Name the single most important change the company should consider during the upcoming year.”

    Make your questionnaire specific.Don ‘t ask: “What is your opinion of the new phone system?” Instead, say: “Give specific examples of how the new phone system has benefited your work.” You might add a follow-up question to cover opposite responses, such as: “Site specific ways in which the new phone system has hindered your work.”

    Just keep questionnaires brief and to the point. Respondents tend to become irritated when asked too many questions or if it takes too long. This could influence the accuracy of results.

    You can keep it simple and not too many long drawn out questions, If you need written answers keep them very short fill in the blanks. Instead, use scales that allow them to select their degree of satisfaction or dissatisfaction like 1-10 and 10 being the highest level of satisfaction.

    For example, the question: “Are you satisfied with the service you received from our receptionists?” could be followed by selections that the respondent could circle: Very satisfied, Satisfied, or Not satisfied. Keep choice of selections to a minimum. This makes it easier for respondents.

    Following the scale of choices, the questionnaire could include space for the respondent to write specific reasons for being satisfied or dissatisfied. At the left of this space include: Reasons, Please explain or Examples. This will allow the respondent to describe specific situations, and may prove helpful in the overall evaluation of the survey.

    When creating the page layout of a survey questionnaire (and even when writing the questions), find sample surveys that you can use as a basis for your design. This will make things simpler than designing from scratch. Survey forms can be obtained through local Chambers of Commerce, Small Business Administration centers or the Internet.

    When conducting a survey, make sure that you’re addressing the people who will give you the most accurate and useful information. For example, if you’re interested in finding out what customers feel about you, don’t limit your survey to only your most loyal customers.

    In general, the more people you survey, the more accurate the results. A survey among 25 people isn’t as strong as a survey among 100 or 1,000 people. The exception is, of course, when only a small number of people can give you the information you need.

    If your survey is attempting to gather and document information that is vital to your company, consider hiring research experts to design and conduct the survey for you. These firms specialize in market research and can make sure that results are statistically valid. You can locate research firms in the Yellow Pages or the internet, under “Market Research Companies” or “Marketing Consultants.”

  • Renee: CEO Coach & Management Specialist 3:08 pm on September 13, 2007 Permalink | Reply
    Tags: business blog, , ceo blogs, , , , , internet, , ,   

    Virtual Assistants vs. Virtual Staffing Companies 

    Do Virtual Assistant Staffing Agencies help or hurt the Virtual Assistant Industry?  Well… yes and no. There are some good and bad Virtual Assistant Staffing Agencies that aren’t a good look for the Virtual Assistant Industry. Because of a few bad companies some clients get burned by them and may form a bad opinion about the entire Virtual Assistant Industry. When that happens some good and potiential clients may not give a second thought to trying a professional independent Virtual Assistant company.

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    Some staffing companies promote their workers as being able to do everything in the world. In reality no one person or company can do everything in the world, providing every service. Thats like an accountant trying to be a nurse, doctor, and run a business. When they promote their VA’s as being able to accomplish every tasks then you have to wonder, how true is this. The employees of some of these staffing agencies have been known to not do the work, produce substandard work or half way complete assignments.

    Through a staffing company, the clients are handed to the employee. Some staffing companies promote how cheap their services are, which are from $8 -$15 an hour some are as low as $ 5.00 an hour. Cheap doesn’t always mean a bargain. But with a professional independent Virtual Assistant many of them work hard for their clients. They have invested time and energy in their clients business or projects. The success of a clients business is their success. When their clients succeed they succeed.

    Like I stated in my other post ” On The Rise To The Top & Counting!” the Vitual Assistant industry is growing by leaps & bounds and people are learning about it everyday. Once you learn about a professional Virtual Assistant then you learn the value of contracting and doing business with one. The good name of professional Virtual Assistants is being damaged by some of the bad virtual staffing agencies. Some of them have inexperienced workers sometimes inexperience can lead to substandard work.

    In the end you get what you pay for. Some of these staffing agencies have cheap prices that they try to pass off as a bargain. Their cheap prices are appealing & tempting to prospective clients. As you can see there is a big difference between professional Virtual Assistants and virtual staffing companies.

    When you learn about a professional Virtual Assistant then you learn what they are, their value & benefit to your company or projects, what should you should & shouldn’t expect from them.

    Professional Virtual Assistants don’t promote themselves as being able to do everything in the world. If you find one that does then that may be misleading or it could be true. You can decide what’s best for you.

    That’s why there are so many Virtual Assistants because alot of them have a niche, specific services and/or similar services. No one person or company can be all things to all people. Professional Virtual Assistants have a variety of skills and services.

    Dirt cheap assistance ends up costing the customer more in the long run. Some staffing companies try to get the clients to spend more money. But with a professional Virtual Assistant they don’t coax you into spending more money. You decide what services to purchase, how often and when.

    Virtual Assistants are independent business owners or a Multi-VA practice that provide administrative assistance and other business services to business owners, individuals and professionals.  Workers at virtual staffing agencies are remote workers, freelancers & employees, there’s a big difference. A note to Virtual Assistants: make sure that you know your skills and know them well when you promote your business.


    • Darrell Williams - Right-Hand-Man Virtual Assistant Services 2:34 pm on September 17, 2007 Permalink | Reply

      I just wanted to make a distinction between Multi-VA practices and virtual staffing agencies. A Multi-VA practice is a team of virtual assistants. They either work together on projects or the team member that has the most experience and skills in the area of the project completes the project.

      Usually the rates are the same as other VAs. Utilizing a Multi-VA team means that there is always an expert available to you for whatever tasks you need completed.

      • Clerical Business Solutions 3:13 pm on September 17, 2007 Permalink | Reply

        Hi Darrell,

        That’s good that you point that out because many business owners or professionals need to know that when deciding on which method to use such as a multi-va practice or a freelance agency.

        Clerical Business Solutions
        Business Strategy Consulting & Virtual Assistant
        Renee~Business Consultant & Virtual Assistant

    • Richard 9:31 am on October 11, 2008 Permalink | Reply

      Hi, Today I visit Your site. It’s content are very informative and good.

      • Clerical Business Solutions 10:20 am on October 12, 2008 Permalink | Reply

        Hi Richard,

        Thanks for visiting, glad that you found it informative

        Clerical Business Solutions
        Business Strategy Consulting & Virtual Assistance
        Renee~Business Strategist & VA

    • Joyce 7:48 pm on January 16, 2011 Permalink | Reply


  • Renee: CEO Coach & Management Specialist 12:02 am on August 18, 2007 Permalink | Reply
    Tags: , internet, , , , online business manager, online support, sleep   

    Too Many Tasks? Then A Virtual Assistant May Be What You Need. 

    With too much to do and no time to do it in can cause problems for your business or projects. Many people lead busy lives or have a busy business. Many times you and/ or your team may be taking on new clients and you need a helping hand.  At times your work may seem like it’s too much to handle and you may wish that you could just throw everything away and call it quits. But you know that you can’t cause there’s work to be done. Everyone can benefit from the services of a Virtual Assistant : students, individuals, entreprenuers, businesses and organizations.


    For Students and Individuals, a Virtual Assistant can help with typing school assignments, letters, forms, documents, resumes, thesis, dissertations, manuscripts etc… Hiring a Virtual Assistant can relieve you of the burden of monotonous paper work or office duties.

    The services available among Virtual Assistants vary from bookkeeping, accounting, business consulting, database manangement, office management, data entry, resumes, thesis, grant typing, answering phone calls, making appointments etc….

    It’s beneficial to outsource to a Virtual Assistant (V A ) they only charge for the work completed or services provided. By outsourcing to a V A you don’t have to pay for the expenses of an in-house employee: taxes, benefits, office space, sick pay, maternity leave etc…

    Some V A’s offer discounts to new clients or existing clients. Many V A’s offer retainer plans to ensure you of their availibility. If you have employees or a business a Virtual Assistant can take on some of your employees workload & work with them. A Virtual Assistant can be an extension to your office in addition to your employees.

    If you don’t have a business or employees you can still use the services of a Virtual Assistant. If you don’t have the time to do a task or just don’t want to do it,  then hand it over to a Virtual Assistant.

    If You Like This Blog, Buy Me A Coffee, THANKS!!




    The Author~

    Do you need assistance with your business or projects? Then Clerical Business Solutions IS YOUR solution in your time of need.

    Clerical Business Solutions  ~ Provides Business Strategy Consulting Services & Virtual Assistance Services. Outsourcing services such as implementation, administrative support/ business management, e-books, thesis, project support etc… http://www.clericalsolutionsinc.net

    Consulting with you on implementation, strategy/ strategic planning, goal setting etc…, to start-ups, business owners, managers & professionals who may need some beneficial guidance & business support. Those who may be too busy to handle their workload themselves, who may want to offload & outsource or just need beneficial business consulting advice along their business journey.

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