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  • Renee: CEO Coach & Management Specialist 5:02 pm on March 31, 2010 Permalink | Reply
    Tags: business inspiration, , business success, , decision-making, , online business,   

    Organizations prosper by achieving strat… 

    Organizations prosper by achieving strategy that is implemented as a result of continuous decision-making at all levels of the business. An organization could implement a balancing strategy through four areas:

    • Financial perspective
    • Customer perspective
    • Internal business process perspective
    • Learning, innovation, and growth perspective
    These areas could allow a balance between short-term and long-term objectives, outcomes desired, performance drivers of those outcomes, between hard & soft subjective measures.

  • Renee: CEO Coach & Management Specialist 3:00 pm on November 25, 2009 Permalink | Reply
    Tags: , coordinating, decision-making, editing, , , manuscript, , , , typist   

    Coordinating Your Business & Family 

    Many times as an entrepreneur we have high hopes of starting & developing 1 or more successful businesses. In the process of building a new  business or working on the current one that you have, you may forget about family. Sometimes you may forget or don’t pay enough attention to how is this going to affect your family or the ones closet in your life.

    Starting & managing a business can take a lot out of you. Many things around the life and success of your business ventures or projects should start out with a strategic plan & support. Why?


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    Because without strategically planning things can lead to disorganization, various problems in your company, problems with family, friends etc… If your entrepreneurial adventures have some affect on your family or close ones then create a plan; a strategic one at that.

    Let your family know that this is a business and things have to get done but there will be family time soon & stick to the plan! When you have a strategic plan to make time for both: business & family, you could possibly create & maintain a sense of balance which could possibly lead to success in both areas.

    Take into account those around you. Then you all can coordinate your schedules together. Take time out each week or month to have a meeting with them to discuss up coming events, plans etc…. Then decide how you all will work them out. Stick To The Plan!!

    Have these things written out on paper, on your computer, personal calendar etc… Post them where every one involved can see them or be a reminder to you. That way, you all will know what’s going on (or supposed to be) in the coming days or weeks. Then you won’t have any surprises (hopefully).

    In your plan you can leave some room for adjustments and problems but with your plan by your side you’ll see your way through a crisis.

    Try to get more assistance around the home. Schedule out personal time, family time, quiet time for you to reflect, not too much till you start slacking in your business. Slacking off will show, your customers & associates might notice & that’s bad for business. Put aside enough time to just relax & release then come back to business refreshed. Let your family, close ones or loved ones help you out in your business in small ways.

    A little strategic planning goes a long way, it can help you & benefit your business, your family & you in the long run.

  • Renee: CEO Coach & Management Specialist 5:16 pm on November 18, 2009 Permalink | Reply
    Tags: , , decision-making, future, , industry, leaders, markets, , , thought process,   

    Looking Towards The Future: Managing Change In Your Organization 

    In many of your business ventures or projects learn how to manage change for growth & improvements. Many times growth doesn’t happen without change. The future of your business or projects depends on the changes or steps that you make today. The future is quickly approaching tomorrow and every day after that. You must learn how to respond to it quickly.


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    Find out what in your organization works and doesn’t work for growth, process improvement, productivity, customer satisfaction etc….. You must always have a strategy and plan in place; a.k.a a strategic plan. It helps to keep you company organized and running smoothly.

    You must involve strategic planning for your companies future: Where are you all headed? What’s our next move? The way that you change a business unit to adapt to a shifting economy and markets is a matter of management style.

    How are you going to respond to changes in the business market that you can or can’t see coming today? What plan do you have in place to respond to changes if things don’t go as planned?

    You can bring the change about yourself or it can happen without you. Sometimes that can have negative effects or positive. It can come in ways that give you little choice about the who, what, when, where and how in change. Sometimes you shouldn’t fight against change. Learn to embrace it. It can be good for your organization. Sometimes the old saying can be true :”If it ain’t broke don’t fix it”, well…that all depends on the situation.

    The strategic planning process is all about where are you headed, your mission, objectives, analyzing your situation, your strategy formulation, implementation & control. This process applies more to the upper management level in your organization. Every step in your strategy must be taken into careful consideration before final plans are made. Strong leadership is essential in building a culture that can transform/ change those powerful ideas into reality.

    If you already have strategic plans in place for change; sometimes they can be improved to better support your company, those within your organization & decision making. You can get a better handle on market trends which is a way to take advantage of change, then convert risks into opportunities and be a step ahead of your competition.

    • Elfred Hillary 5:30 pm on November 19, 2009 Permalink | Reply

      Great Read. Change is the only Constant in our lives. When you get a chance take a look at http://askthiscfo.wordpress.com. Has a quick read article on similar topic.

      Thanks for sharing.

      • Clerical Business Solutions 3:37 pm on November 20, 2009 Permalink | Reply

        Hi Elfred,

        Glad that you found it interesting. Thanks for the link I’ll check it out. You have to be ready for change in life or business, preparation is key. Things won’t always be perfect but you can be prepared through proper strategic planning, organization & implementation.

        Clerical Business Solutions~Renee
        Virtual Assistant Services & Strategic Planning Support
        “The Solution For Your Business Needs!”

  • Renee: CEO Coach & Management Specialist 4:48 pm on January 15, 2009 Permalink | Reply
    Tags: , decision-making, , , , , , total,   

    TQM Is For The Small Business 

    Contrary to what many may think TQM is for small businesses. Well what is TQM? For those that don’t know, TQM is total/ top quality management. Many may feel that only larger corporations have to implement or maintain TQM but that’s not the case, it’s for businesses large & small.

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    TQM is a management process used in all kinds of business and public sectors as a means of achieving quality through feedback and awareness of customers’ needs.

    Total = Quality involves everyone and all activities in the company.

    Quality = Meeting Customer Requirements.

    Management = Quality can and must be managed.

    TQM = A process for managing quality; it must be a continuous way of life; a philosophy of perpetual improvement in everything you do.

    You may be looking for new customers & trying to maintain the ones that you have, so in the midst of that: Are your competitors taking your best customers?

    In order for a small business or entrepreneur to compete in this competitive business world, a commitment to quality and customer satisfaction programs are imperative. Think about “post-sale” customer satisfaction (or managing customer “dissatisfaction”) programs as a way to reinforce customers’ buying preferences for your products and services for their current and future purchases.

    Make TQM the foundation for your business practices. It is the foundation for activities such as:

  • Meeting Customer Requirements
  • Reducing Development Cycle Times
  • Just In Time/Demand Flow Manufacturing
  • Improvement Teams
  • Reducing Product and Service Costs
  • Improving Administrative Systems Training
  • A new small business has limited financial, personnel and capital plant/equipment resources and is especially vulnerable to instability brought on by rapid changes in customer behavior. One way to help ensure your business success is to make quality and customer satisfaction the number one priority for all the staff in your company. Make sure your company is providing “customer management,” not just “product management.”

    The Ten Steps to TQM are as follows:

    1. Pursue New Strategic Thinking
    2. Know your Customers
    3. Set True Customer Requirements
    4. Concentrate on Prevention, Not Correction
    5. Reduce Chronic Waste
    6. Pursue a Continuous Improvement Strategy
    7. Use Structured Methodology for Process Improvement
    8. Reduce Variation
    9. Use a Balanced Approach
    10. Apply to All Functions

    The task of implementing TQM in a small busines starts at the top. It is generally taken on by the CEO or top management. There are various aspects to the successful implementation of quality TQM.

    It may require months or years to fully incorporate TQM into your companies value system. There are several keys to a successful TQM program for small businesses:

    • Quality work and customer satisfaction must be a commitment of all staff.
    • Improving quality and customer satisfaction must also be a commitment of everyone in the company.
    • Every company activity must incorporate quality and customer satisfaction, including all communications with customers and suppliers.
    • It doesn’t have to cost more to make quality and customer satisfaction your priority.
    • Significant changes may be required to make quality and customer satisfaction improvements.
    • Small advantages in all company functions can set your quality and customer satisfaction apart from the competition.

    TQM requires rigorous assessment and strategic planning for every aspect of an organization. The CEO, owner or top management should always be looking to achieve top quality. TQM is a method that can help them do just that. However, TQM involves every part of the organization, and has to start at the top, so  head management must set the TQM example.


    (c) 2009 All rights reserved. Clerical Business Solutions~business management co., virtual assistant services & business strategy consulting. http://www.clericalsolutionsinc.net

  • Renee: CEO Coach & Management Specialist 6:46 pm on January 12, 2009 Permalink | Reply
    Tags: , , decision-making, , , , , , , , ,   

    Improve Your Decision Making Skills For Greater Success 

    There are many skills that you need in order to maintain a healthy & thinkingcapwhoasuccessful business. But the skill of decision making is a very critical one and of utmost importance.  There is an art & science to making or forming the right decisions.

    If you don’t make the right decisions for your business goals, you could crash & burn.  Sometimes you may need help & beneficial support to make the right decisions & accomplish your goals. That’s where strategic planning & business consulting could come in handy. Because every business or project needs a strategic plan & decision making skills.

    Decision making in management is an important skill and making the right decisions is essential. Every ceo, professional, manager or individual should be looking to improve their decision making skills.

    The process of corporate decision making is of the utmost importance for effective management. Your decision making process in management must be informed by expert knowledge and experience. No matter how skilled you may be with creative (and lateral thinking) techniques, if your focus is weak, the results will be weak or even useless.

    Take time to properly define the problem. What is the issue to be covered? What is the problem? What decisions need to be taken?

    You may feel like you have the solution to an obvious problem that you are facing. Then you may feel like there is no need for continued creative thinking.  Well you may be wrong,  there is a real need, because an adequate solution is not necessarily the best solution.

    Too often, the adequate blocks the best. Once we have an adequate solution, we stop any further thinking. Partly, we do this because further thinking efforts would imply some doubts about our first solution, then you tend to accept many decisions as is.  You must be willing to weigh all options and think things through, dig a little deeper.

    Yet there may be a simpler solution, a cheaper solution or even a solution that’s easier to implement. It is not a matter of a school exercise book problem where there is only one right answer and you cannot be more right than right.

    It does require a great deal of discipline and confidence to go on looking for a possible better solution when you have one that would seem to work.  Some people are not disciplined enough to change their thinking or seek out new strategies.

    Take a look at a few key steps in decision making:

    • Improvement
    • Forecasting
    • Decisions & Alternatives
    • Interpretations of Data
    • Habit & Disicipline


    There are so many things that can be done to make improvements and many of those improvements can be simplified. Taking an avenue of creative effort should be obvious for improvements. Many things can be improved because nothing is perfect. The need for making decisions & problem solving can seem like a never ending cycle.

    cycle1Since you can take a look at some of everything to improve on, this makes it difficult to focus on one specific task. You must develop a laser focus and pinpoint one task at a time because too many at once can be overwhelming and cause to you to accept inadequate solutions.

    Many improvements can be made for speed, simplicity and cost, cutting down on waste and wide application; and acceptance. 

    It’s natural that over time, for things to get complicated and you may even hit a few rough spots.  Take a look at  Business Process Improvement (BPI) which is a systematic approach to help any organization optimize its underlying processes to achieve more efficient results.

    BPI focuses on “doing things right” more than it does on “doing the right thing” & remains portable across various industries and functions. You can always learn from others about making improvements to your decision-making, your business & your operations. But develop your own individual creative & simplified approach to things. You need creativity to make your improvements or operations more competitive.


    You will need creativity to look ahead into the future to see what might happen. The field might get very crowded. What are the costs of entry?

    Looking ahead into the future almost always requires creativity. Forecasting is a decision-making skill & the process of estimation in unknown situations. Prediction is a similar, but more general term. Both can refer to estimation of time series, cross-sectional or longitudinal data. Analyze trends and predict by projecting past experience or known data.

    You need to imagine how people and organisations will react to changes. You may have multiple scenarios, there is no one “right” scenario, learn to analyze & look at several. Prior knowledge of past data & situations can help you to dig a little deeper, be more creative & forecast better for the future.

    Decisions &  Alternatives~
    Pay a lot of attention to decision making. When it comes to decision making there may be some obvious alternatives. Then you may need creative thinking to discover the not-so obvious ones.  In an effort to move forward, sometimes you may have to design a way out or for completion in many situations.

    Every decision making process produces a final choice.  The output can be an action or an opinion of choice. In life it can be difficult with so many alternatives & decisions to be made. Sometimes it is necessary to face these challenges to get a significant outcome.

    Interpretation Of Data~

    Many times you may use the interpretation of data to make decisions & design strategies. Steer clear of the danger zone of sticking to just one set of data. Dig deeper to find some alternatives or explanations to your present data.

    Habit & Discipline~
    Creative thinking can help with decision-making &  become a habit of mind so that we are always looking for possibilities. Ask yourself:

    1. How do we do what we want to do?

    2. What do we want to do?

    In addition to the ‘habit’ of creative thinking, there is also the discipline. This involves making a determined effort. We set out to use a creative technique in a deliberate fashion. We can do this to determine a focus. We can do this to find a way of achieving a result. It is important to separate discipline from habit.

    So take some time out to improve on your decision making today!!


    (c) 2009 All rights reserved. Clerical Business Solutions~strategic business planning, consulting & support services. http://www.clericalsolutionsinc.net  Renee: renee@clericalsolutionsinc.net

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