Updates from August, 2010 Toggle Comment Threads | Keyboard Shortcuts

  • Renee: CEO Coach & Management Specialist 12:04 pm on August 5, 2010 Permalink | Reply
    Tags: , , , business growth, , collaboration, , , , , ,   

    Networking: Is It In You? 

    Being an entrepreneur can take a lot out of you. So maybe the last thing that you want to do is networking. Sometimes (depending on your line of work) networking can be highly important for the success of your business or career. Networking can expand your contact list lead to future sales, expert advice and even business partnerships. But not everyone has the innate ability to network easily and effectively.

    Networking is a skill that can be developed & mastered. Networking isn’t going to come to you you have to get out there and make it work. In networking, being more proactive & more approachable is the key. If you simply just hate networking, well then….you might just have to lose the hatred of networking just to build your business. Sometimes you just got to do what you got to do to build your business. Even if it’s something positive but you hate it.  Just try to do it any way you never know what benefits it will bring for you.

    Invest more time in public networking events & internet social networking. Public networking isn’t the time to just simply hand out your business cards & leave. Even though that might be want you really just want to do. It is a time to socialize & get to know people. Then when the opportunity presents itself & the conversation & timing is right, then pass them your business card or tell someone about your business.

    When you are trying to build your contact list, remember quality is better than quantity. The quality of new contacts is more important than the quantity. Just be selective about who’s information that you collect & who gets your information.

    Attend networking events that attract people in your field of business. become more creative in your conversations with people. You have to peek their interest in your business or product. Try not to use a sales pitch or sound like a commercial but just simply explain to people what it is that you actually do. Don’t say things like, “I am the king of business growth”. Don’t use slogans, people want to know you.  Until you try, you just never know that networking could be one of the best strategies for growing your business. So get out there and talk to people.

    If you can’t bring yourself to talk to people in public bring a friend with you or rehearse a speech to help calm your nerves. Try to be more proactive in networking that’s a good way to help build up your confidence. The main goal in networking is to peek peoples interest into your business or products. You have to build their curiosity and excitement about your business.

    Try not to miss an opportunity to network. You never know when just one new contact can have a huge positive impact on your business’ bottom line.

     
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    • Outsourcing Philippines 11:21 pm on September 22, 2010 Permalink | Reply

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    • Caralluma 11:12 pm on September 28, 2010 Permalink | Reply

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    • Andrew Handley 9:25 pm on April 21, 2011 Permalink | Reply

      If there’s one thing I fail at when it comes to my business, it’s networking. I don’t understand why I can’t just sit at my computer and make the business work, but it’s truly a necessary evil. Oddly enough once I do get past my misgivings I end up having a lot of fun at social events. Go figure

      • Clerical Business Solutions 8:57 pm on April 12, 2012 Permalink | Reply

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    • Dave Blank 3:57 am on September 22, 2011 Permalink | Reply

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    • Business Acumen Training 1:52 pm on November 7, 2011 Permalink | Reply

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  • Renee: CEO Coach & Management Specialist 8:34 pm on August 2, 2010 Permalink | Reply
    Tags: , anticipate, behaviors, , , , exceptional, habits, provide, , ,   

    Your Small Business Should Provide Exceptional Customer Service 

    Providing exceptional customer service should be at the top of your list. Does your company provide great customer service? If not then maybe you should work on it. If you don’t provide great customer service then I’m sure that your competition does. If you value your customers then providing exceptional customer service is highly important. With so much competition around, you wouldn’t want them to steal your customers away.

    Increasing competition is forcing businesses (big & small) to pay more attention to satisfying their customers by providing exceptional customer service. You could start by developing a customer service manual & use it as a guide book on handling your customers. You can edit it as time goes by. Every business should have one. Provide open lines of communication. Be available for your customers in good or bad times. Let your customers know how they can contact you. Be very attentive to their needs, let them know that you are there for them.

    Don’t take forever to respond to your customers requests or inquiries. Answer their calls or emails in a timely manner & provide necessary feedback. Learn to anticipate your customers needs. Look for patterns & observe your customers. When you see that certain customer behaviors match a certain pattern make note of it & take action. How are your customers purchasing habits? Will your customers have the same needs in the future? What do they have to say about your products or services? What are they doing? Etc… Look for cause & effect to see how they react to certain products, services, specials, changes in your business etc….

    Keep track of their comments, questions, suggestions & make note of them in your customer service manual. If they make a suggestions on how to improve things in your business, take this into consideration. You can make note of it, think about it then decide if you’ll follow up on their suggestions. Watch how you interact with them & take steps to improve on your involvement with customers. Do what you need to do to improve your products or service.

    See if  making certain improvements are in the best interest of your company or customers. This could help you to determine if customer suggestions are viable options for your business to pursue. Solve any problems as soon as they arise in order to avoid later complications. When handling a challenging situation or phone call from a customer, remain poised, calm, and confident.

    This allows you to focus on a solution and show the customer that you have the situation under control & that you’re willing to provide a solution. Document, strategize & plan how you will deal with your customers. When you create a customer service manual it could greatly benefit you & your customer. When a situation arises you’ll know what to do & have a handbook to refer to on how your company will deal with customers. Your customer service manual should be: immediate, clear, succinct, and complete. If you have co-workers, keep in mind that other people have to be able to quickly and easily understand your notes. Everyone should follow the same customer service procedures. Take time to improve on your customer service today!

     
    • Deeo 8:30 am on August 5, 2010 Permalink | Reply

      Is there a forum somewhere related to this, or would you be able to answer a few questions

    • WSJ 8:15 pm on August 12, 2010 Permalink | Reply

      It’s amazing how often big companies get customer service so very wrong. The arrogance of being big, I guess. It’s a mistake I’ll never make.

    • Kowaken 6:01 pm on July 21, 2011 Permalink | Reply

      Great post. I agree that Providing exceptional customer service should be at the top of your list inorder to grow your business.

    • Koushal 12:18 pm on October 28, 2011 Permalink | Reply

      Thanks for sharing such a nice topic on “Your Small Business Should Provide Exceptional Customer Service” , really helpful for me.

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