A good quantity of success can be developed….

A good quantity of success can be developed through TQM. TQM is top quality management, also known as customer satisfaction. It provides a high return on investments through improving efficiency & customer satisfaction. With the main focus being customer satisfaction.

To develop success & benefit from TQM, through out your business or organization, all members should participate in process measurement and controls, improving processes, products, services and the culture in which they work as a means of continuous improvement.

TQM is about focusing all functions and levels of an organization on quality and continuous improvement. Continuous is the key word here. The main focus of TQM is about meeting or exceeding customer requirements.

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